Privacy Policy

PRIVACY POLICY

Websites to which this privacy policy applies:

• Crystal: https://hotelcrystal.ba/
• Hercegovina: https://hotelhercegovina.ba/
• Oaza: https://oazaresort.ba/
• Banja: https://banjaterme.ba/
• Terme: https://hotelterme.ba/
• Hoteli Ilidža: https://hoteliilidza.com/

1. INTRODUCTION Hoteli Ilidža d.d. is dedicated to protecting the privacy of users and customers who use our websites and services. This privacy policy outlines how we collect, use, store, and protect your personal data in accordance with applicable data protection laws.
2. TYPES OF DATA WE COLLECT We collect only the necessary and basic user data required to fulfill our obligations. This includes:

• Name and surname.
• Contact information (email, phone number, address).
• Reservation details (check-in and check-out dates, preferences).
• Payment details (credit card numbers are not stored).
• IP address and browser data for analytical purposes.

3. PURPOSE OF DATA USE The collected data is used exclusively for:

• Processing reservations and providing the requested service.
• Communicating with users regarding their reservations or inquiries.
• Improving the quality of our services and user experience.
• Sending promotional offers and information, if consent is given.

4. DATA PROTECTION All user data is strictly protected and accessible only to employees who need it to perform their duties. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of data.
5. COOKIES Our websites use cookies to enhance functionality and analyze visits. You can adjust your cookie settings in your browser.
6. USER RIGHTS Users have the right to:

• Access their data.
• Request data modification or deletion.
• Withdraw consent for marketing activities.
• File a complaint with the relevant data protection authority.

To exercise your rights, contact us via email: info@hoteliilidza.ba

7. DATA SHARING Your data will not be shared with third parties except:

• When necessary to fulfill the contract (e.g., banks for payment processing).
• When required by law.
• With your explicit consent.
  

8. CHANGES TO THE PRIVACY POLICY Hoteli Ilidža d.d. reserves the right to modify this privacy policy at any time. All changes will be published on this page and will take effect upon publication.
9. PERSONAL DATA GATHERING AND PROTECTIO STATMENT
   We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
   All user information are strictly guarded and are available only to the employees who need those information for completing the job.
   All our employees and business partners are responsible to follow the principles of confidentiality protection.
10. CONTACT For any questions or requests regarding data privacy, contact us at:
    Email: info@hoteliilidza.ba
    Sales Department for all hotels: +387 33 772 077; +387 33 772 066; +387 33 948 030; +387 33 948 020;

    Reception hotel Terme: +387 33 772 000

     

Thank you for trusting us and using our services.